Administrator and Receptionist

About the role

Job Role: Administrator and Receptionist

Hours: 30 hours a week | Monday - Friday | 9:00am - 3:00pm

Pay Rate: £13.91 per hour 

Location: St Josephs, Blundell Avenue, Freshfield, Formby, Liverpool, L37 1PH

Do you like to help people reach their full potential?

Be the Difference: Join Us as a Support Worker!

What We’re Looking For:

• Proven experience in a busy administration role.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills.
• Proficiency using Microsoft Office, Excel, Publisher applications and email systems.
• A proactive, customer-focused approach.
• Eligibility to Work in the UK: You must be eligible to work in the UK. Frances Taylor Foundation does not offer sponsorship or work visas. Proof of Right to Work will be required at the interview stage.

About Us:

The Frances Taylor Foundation has a long history of providing personalised, person-centred care. We operate across Liverpool, Merseyside, Brighton & Hove, and Greater London. We pride ourselves on our innovative services and our commitment to improving the lives of those we support. If you share our values, we’d love to have you on board.

About the Role:

We are looking for a friendly, organized, and empathetic Administrator/Receptionist to join our team. You will be the first point of contact for everyone entering our home or calling us. You will balance a welcoming front-of-house presence with vital administrative support to keep our home running smoothly. 

Your key responsibilities will include: 

• Front of House: Welcome visitors, sign guests in, and answer phone calls warmly.
• Inquiries: Direct calls and handle initial inquiries from prospective families or healthcare professionals.
• Staff Support: Update staff training records and assist with onboarding paperwork.
• Compliance: Maintain accurate resident archives and physical records securely.
• Supplies: Monitor stock levels and order office stationery.

About St. Josephs Care Home:

St. Joseph's Home specialises in supporting people with profound and multiple learning disabilities who have complex health care needs. Our facility features beautiful, secure grounds, and three sensory rooms with state-of-the-art multi-sensory equipment. Residents can personalise their bedrooms and enjoy a variety of activities, including social clubs, music therapy, a sensory garden, and reminiscence sessions. We also support community outings to Liverpool City Centre for concerts and the local village for shopping and dining with family and friends.

We have a "Good" rating from the Care Quality Commission (CQC), reflecting our commitment to a person-centred approach that uses intensive interaction to facilitate communication. Our goal is to create a warm and supportive environment where each person feels valued, loved, and cared for. We aim to "Make it Happen" by focusing on dignity, respect, and continual improvement.

Why Join Us? We truly care about our staff and offer a range of excellent benefits:

• Comprehensive training and development opportunities.
• £750 recommend-a-friend bonus.
• Comprehensive company sick pay scheme
• Pension contributions.
• 28 days annual leave
• Employee Assistance Programme.

“I have worked with the Frances Taylor Foundation for over three years and can honestly say this is the best organisation I have worked for.” – Current Employee